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Why am I not receiving communications?

There are many factors why emails may not be received and is probably down to the individual’s mail server settings or the route spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist our email address [email protected] from the route spam filtering company they use, and check the level settings within the mail server.

In all these cases the IT department should have the capability to trace the sender’s email that hit the server even if it doesn't arrive at the recipient’s mailbox.

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